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These modules cover all the essential skills and daily tasks every team member must master - from whisking matcha correctly and packaging products to cleaning equipment and taking phone orders. They are delivered through very short videos (usually under 1 minute), concise PDFs, and clear photo guides, so each skill can be learned quickly and easily.
They ensure consistency, quality, and safety across every store.
Because many of our tools and machines are specialised and valuable, it’s important that they’re used and cared for correctly.
All staff are expected to complete and maintain proficiency in these modules, as managers may review your knowledge and technique at any time to ensure standards are met.
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