Sakurado Staff Handbook

Latest Updates

Key Policies

Product Knowledge

Customer Service

Training Modules

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Understanding our products is at the heart of delivering the Sakurado experience.

This section helps our team learn about our best-sellers, ingredients, dietary options, and key talking points that make Sakurado’s desserts unique.

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📖 Product Catalogue

The Product Catalogue attached below provides a complete overview of all our cakes and desserts, detailing the available flavours, sizes, and variations to help you understand and present our full product range accurately.

Product Catalogue.pdf

🏆 Best Sellers & Signatures

Our must-know items — staff should be able to describe and recommend each confidently.

📈 These are our most popular and most recommended products.


🍵 Traditional Japanese Favourites

Highlight these for customers who love/ looking for authentic Japanese flavours.

💬 Tip: If a customer asks what’s most traditional, recommend Matcha, Black Sesame Mille Crepe, our Mochi, or the Nama Chocolate