Sakurado Staff Handbook
Latest Updates
Key Policies
Product Knowledge
Customer Service
Training Modules
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Understanding our products is at the heart of delivering the Sakurado experience.
This section helps our team learn about our best-sellers, ingredients, dietary options, and key talking points that make Sakurado’s desserts unique.
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📖 Product Catalogue
The Product Catalogue attached below provides a complete overview of all our cakes and desserts, detailing the available flavours, sizes, and variations to help you understand and present our full product range accurately.
Product Catalogue.pdf
🏆 Best Sellers & Signatures
Our must-know items — staff should be able to describe and recommend each confidently.
- Mille Crepe – 30 layers of crepes and cream; light and not too sweet. Our signature cake.
- Strawberry Shortcake – Classic Japanese-style sponge, soft and fluffy with light cream.
- Jiggly Cheesecake – Light, airy, and subtly sweet — a traditional Japanese-style cheesecake.
- Burnt Cheesecake – Charred top with a melt-in-your-mouth centre; naturally gluten-free.
📈 These are our most popular and most recommended products.
🍵 Traditional Japanese Favourites
Highlight these for customers who love/ looking for authentic Japanese flavours.
- Matcha Mille Crepe – Traditional Japanese matcha flavour
- Black Sesame Mille Crêpe – Nutty, earthy, and traditional.
- Mochi – soft, chewy texture and is naturally gluten-free (with the exception of some flavours)
- Nama Chocolate – Fresh cream truffle-style Japanese chocolate.
💬 Tip: If a customer asks what’s most traditional, recommend Matcha, Black Sesame Mille Crepe, our Mochi, or the Nama Chocolate