Sakurado Staff Handbook

Latest Updates

Key Policies

Product Knowledge

Customer Service

Training Modules

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Welcome to Sakura-do!

This handbook is designed to help every member of our team understand who we are, what we stand for, and how we work together to create memorable experiences for our customers. From our values and service culture to our training modules, this platform is here to support your growth and ensure a smooth, rewarding journey at Sakurado.

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A Message from Our Founder:

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Our Values – CAFE

• 🎨 Creativity – Craft with passion and originality
• ⚡ Agility – Adapt quickly and solve problems calmly
• 🤝 Fellowship – Support each other and grow together
• 🏆 Excellence – Consistent quality in every detail

What You’ll Find in This Handbook

• 🌸 Our Culture & Values – what it means to be part of Sakurado.
• 🧭 Policies & Conduct – our key policies and expectations
• 📚 Training Modules – step-by-step guides and demo videos.
• 💬 Customer Experience Standards – service, product knowledge, and upselling.
• 📖 Product Catalogue - within the ‘Product Knowledge’ section

Quick Search Tip: If you need to find a section, product, or keyword anywhere in this training manual, use Notion’s search tool. On a laptop, press Cmd plus P on a Mac or Ctrl plus P on Windows and type the word you want. On the Notion mobile app, open the search bar at the top of the screen and enter your keyword. Notion will show every matching page or block so you can get to the right place quickly.